Support Specialist – Customer Queries & Feedback

About the role

We are seeking a proactive Support Specialist who will be the first point of contact for our customers. You will handle inbound inquiries, conduct outbound calls, and collect valuable feedback to help improve our products and services.

Key responsibilities

• Respond to customer queries via phone, email, and chat in a timely and accurate manner.
• Make outbound or proactive calls to customers and partners.
• Share feature requests and effective workarounds with internal teams.
• Gather customer feedback and relay it to product, sales, and marketing departments.

Required profile

• Strong written and verbal communication skills in both Spanish and English.
• A genuine passion for helping people and clear communication.
• Excellent problem‑solving abilities and conflict‑management skills.

Required skills