Call Center Operator – Cochabamba

About the role

We are looking for a motivated Call Center Operator to join our team in Cochabamba. The role involves handling inbound customer interactions, resolving queries and complaints, and ensuring a high level of service quality.

Key responsibilities

• Answer and manage customer calls, emails and chat messages.
• Record and track case data accurately in the CRM system.
• Process complaints, requests and follow‑up actions.
• Generate incident reports and support operational monitoring.
• Maintain confidentiality of customer information.
• Collaborate with team members and adapt to rotating shift schedules.

Required profile

• Graduate or licensed in Business Administration, Communication, Commercial Engineering or related fields.
• Previous experience in customer service or call‑center environments.
• Intermediate proficiency with Microsoft Office.
• Availability for rotating shifts.
• Familiarity with CRM tools (experience with Zendesk is a plus).

Required skills

• Microsoft Office
• Zendesk (CRM)