Housekeeping Manager

About the role

The Housekeeping Manager is responsible for delivering an exceptional guest experience through immaculate cleanliness and visual presentation onboard. This senior hospitality leader drives premium service standards, ensures safety compliance, and fosters a positive work environment for the housekeeping team.

Key responsibilities

• Own the overall cleanliness and visual impression of all guest areas, ensuring service exceeds brand expectations.
• Lead, train, and develop supervisors and crew members, maintaining a strong floor presence and consistent execution of duties.
• Manage inventory, budgeting, and cost‑containment initiatives while adhering to safety, quality, and environmental standards.
• Communicate performance expectations, conduct coaching, and apply progressive disciplinary actions when needed.

Required profile

• 2‑3 years progressive housekeeping managerial experience, preferably in upscale hotels, resorts, or cruise ships.
• Bachelor’s degree in hospitality management, business administration, or related field (preferred).
• Extensive knowledge of cleaning techniques, chemical handling, safety procedures, and equipment use.
• Familiarity with talent assessment, leadership development, and HR policies.
• Proven ability to manage budgets, inventories, and cost‑control measures.

Required skills

• Microsoft Excel
• Microsoft Word
• SQM (Service Quality Management)
• OCIMS (Operational Control & Information Management System)
• Fidelio
• LGA
• Medallia
• Kronos