Customer Support Specialist – Remote Fintech & Crypto

About the role

We are looking for a friendly, professional Customer Support Specialist to join a fast‑growing fintech and cryptocurrency client. Working 100% remotely, you will be the first point of contact for users navigating the platform, handling inquiries via phone, email and chat, and providing clear guidance on account and transaction matters.

Key responsibilities

• Answer inbound calls, emails and live‑chat messages, delivering courteous and accurate support.
• Guide customers through account setup, crypto transactions and platform features using approved scripts.
• Troubleshoot basic technical issues such as login problems, transaction errors, wallet connections and navigation challenges.
• Locate customer accounts and case history quickly within the CRM during live interactions.
• Document every interaction in the CRM with detailed notes, tags and status updates.
• Escalate complex technical or account issues to the engineering or specialist team when necessary.

Required profile

• Excellent verbal and written English communication skills.
• Patient, customer‑focused attitude with a genuine desire to help.
• Ability to stay organized and maintain quality under high‑volume conditions.
• Comfortable working independently in a remote environment.

Required skills

• Experience using a CRM system.

What we offer

• Competitive salary paid in USD.
• Fully remote work arrangement.
• Opportunity to work in the dynamic fintech and cryptocurrency sector.