Customer Support Engineer

About the role

We are looking for a Product Support Executive to join our team during the beta rollout of our new product. You will serve as the primary point of contact for logging bugs and tracking issues reported by internal users, helping the product team stay organized and responsive.

Key responsibilities

• Log all product issues and bugs reported by internal users during the beta phase.
• Add clear, detailed, and reproducible bug reports in JIRA.
• Follow up with users to gather additional information or confirm fixes.
• Organize and prioritize reported issues based on urgency and impact.
• Collaborate closely with product managers, project managers, developers, and QA engineers to ensure timely resolution.
• Maintain accurate status updates on all logged tickets.
• Share periodic summaries of issue trends to support continuous improvement.

Required profile

• 2 to 3 years of experience in product support, QA, or technical support roles.
• Strong communication and documentation abilities.
• Detail‑oriented and process‑driven mindset.
• Comfortable working in a fast‑paced product development environment.
• Based in Bolivia and able to work from our office.

Required skills

• Proficiency with JIRA or similar bug‑tracking tools.
• Familiarity with collaboration tools such as Slack, Confluence, or Notion.