Junior Operations Coordinator

About the role

The Junior Operations Coordinator will support the daily operations of a legal services firm. This role ensures that people, systems, and processes remain organized, consistent, and aligned with client service standards and internal procedures.

Key responsibilities

• Send Treefort ID verification, trust requests, and other client follow‑ups.
• Prepare and update matter‑related and PNC reports.
• Manage follow‑up tasks and client intake workflow in Lawmatics.
• Support accurate record‑keeping across client and case administration.
• Meet regularly with the Intake team to review pipeline activity.
• Provide backup support during overflow or absences.
• Assist the Director of Operations with administrative and process initiatives.
• Coordinate new‑hire onboarding timelines, documentation, system access, and training materials.
• Participate in interviews, lead candidate screening when requested, and deliver structured hiring feedback.
• Create, update, and maintain internal guides, training materials, and process documentation.
• Deliver or support training sessions and track completion.
• Identify operational bottlenecks and recommend improvements.
• Maintain internal checklists, PSPs, and workflow documentation.
• Liaise between Operations, Intake, Client Support, Marketing, Executive Legal Assistants, Law Clerks, and Leadership.
• Support rollout and adoption of new workflows and assist with operational meeting preparation.
• Manage executive inbox priorities, assist with monthly client newsletters, develop social media content, and maintain content calendars.
• Support operational reporting related to onboarding status, training completion, and task progress.

Required profile

• Highly organized and detail‑oriented.
• Proactive with the ability to support multiple departments in a fast‑paced environment.
• Strong communication and follow‑through skills.
• Willingness to take ownership of recurring operational tasks.
• Commitment to continuous process improvement.

Required skills

• Experience with Lawmatics or similar client intake and workflow management software.
• Ability to generate and analyze operational reports.
• Familiarity with onboarding, training coordination, and workflow documentation.