Senior Key Account Manager

About the role

Cocoa Latam, a Bolivian fintech focused on loyalty, cashback and digital payments, is looking for a Senior Key Account Manager to nurture and expand relationships with its most important corporate clients. You will act as the main point of contact, ensuring clients derive maximum value from the platform while driving growth opportunities.

Key responsibilities

• Manage and strengthen relationships with strategic corporate accounts.
• Support the onboarding, implementation and launch of new clients.
• Conduct regular follow‑ups to identify upsell and cross‑sell opportunities.
• Coordinate client requirements with Product, Technology and Operations teams.
• Facilitate trainings, activations and rollout of new functionalities.
• Maintain accurate CRM records and track commercial opportunities.
• Collaborate with the merchant network to enhance benefits and user experiences.
• Analyze performance data and propose actions to improve adoption, usage and satisfaction.

Required profile

• 3–5+ years of experience in Key Account Management, Customer Success, Business Development or similar B2B roles.
• Proven track record working with corporate clients.
• Excellent communication and relationship‑building skills.
• Highly organized, autonomous and able to juggle multiple accounts and projects.
• Commercial mindset, proactive and results‑oriented.
• Comfortable understanding digital products and collaborating with technical teams.

Required skills

• Experience with CRM systems.

What we offer

• Opportunity to work with leading companies on innovative fintech projects.
• Direct impact on the growth of a fast‑scaling startup.
• Culture that values initiative, curiosity and getting things done.