Salesforce Service Cloud & Agentforce Developer

About the role

We are looking for an experienced Salesforce Service Cloud & Agentforce Developer to design, build, and support advanced customer‑service solutions. The role involves close collaboration with analysts, architects, QA, and product owners to deliver high‑quality integrations and automation.

Key responsibilities

• Design, develop, configure, and maintain Salesforce Service Cloud solutions for contact‑center operations.
• Build and enhance Agentforce AI agents, including topics, instructions, prompts, grounding, and integrations with Salesforce and external systems.
• Develop scalable Apex code, Lightning Web Components, and REST/SOAP integrations.
• Create and manage Salesforce Flows (Screen, Record‑Triggered, Scheduled, Autolaunched).
• Configure Service Cloud Voice, Omni‑Channel, case management, queues, reporting, and dashboards.

Required profile

• 6‑8 years of hands‑on Salesforce development and implementation experience.
• Strong expertise in Service Cloud, Agentforce, Apex, Flows, integrations, and Salesforce administration.

Required skills

• Salesforce Service Cloud
• Agentforce
• Apex (classes, triggers, batch, queueable)
• Lightning Web Components (LWC)
• Salesforce Flows (Screen, Record‑Triggered, Scheduled, Autolaunched)
• REST and SOAP integration, Named Credentials, External Credentials, Platform Events
• SQL, SOQL
• Service Cloud Voice, Omni‑Channel
• MuleSoft or Spring Boot integration platforms
• CI/CD pipelines and DevOps practices
• Salesforce Platform Developer I certification (preferred)