Business Specialist – Customer Retention & Growth

About the role

We are looking for a Business Specialist to strengthen our commercial and customer loyalty team at GURUSOFT. The professional will manage renewals, drive customer retention, and identify growth opportunities within our active client base, turning data into actionable commercial decisions.

Key responsibilities

• Manage and improve renewal, retention, and loyalty processes for the active customer base.
• Analyze commercial account information to identify cross‑selling, upselling and additional service opportunities.
• Centralize, clean, organize and update databases related to customers, contracts, renewals and commercial opportunities.
• Build reports and dashboards to track renewals, retention, QBRs, account growth and customer behavior.
• Develop data‑driven business cases and commercial proposals.
• Support Quarterly Business Reviews and strategic account management with commercial analysis and actionable insights.
• Monitor deadlines, commercial commitments and service continuity.
• Propose improvements and automation within account management and renewal processes.

Required profile

• Bachelor’s degree in Business Administration, Marketing, International Business, Commercial Engineering or related field.
• 2–5 years of experience in account management, renewals, customer success, B2B sales or customer loyalty.
• English proficiency at B2 level or higher.

Required skills

• Intermediate/advanced Excel.
• Experience with CRM systems and commercial management tools.
• Ability to build, update, organize and analyse commercial databases.
• Dashboard creation and KPI reporting.
• Business case development and commercial proposal drafting.