Bilingual Front Office Agent (English/Spanish) – Telehealth

About the role

Our client, a growing telehealth nutrition practice, is seeking a bilingual (English/Spanish) Front Office Agent to manage patient interactions, scheduling, and administrative tasks in a fully remote environment. The role supports a smooth, patient‑centered experience by coordinating appointments with Registered Dietitian Nutritionists and handling all front‑office communications.

Key responsibilities

• Communicate with patients via phone, text, and approved channels.
• Confirm, remind, schedule, reschedule, and cancel telehealth appointments.
• Allocate patients to appropriate RDNs based on availability and guidelines.
• Connect patients and RDNs through the designated video/telehealth platform.
• Verify insurance eligibility and convey coverage details to patients.
• Check patients in/out, update demographics, and process payments securely.
• Create and submit visit documentation and maintain accurate records.
• Collaborate with RDNs, appointment setters, eligibility, back‑office, and supervisors.
• Follow established workflows, policies, and escalation procedures.

Required profile

• Previous experience in administrative, medical office, healthcare, or customer service roles.
• Fluency in written and spoken English and Spanish.
• Excellent verbal and written communication skills.
• Strong attention to detail, organization, and ability to manage multiple priorities.
• Proven ability to deliver exceptional patient or customer service.
• Self‑motivated and capable of working independently in a remote setting.
• Reliable internet connection and a suitable home workspace.

Required skills

• Microsoft Outlook
• Microsoft Excel
• Telehealth platforms
• Scheduling software
• Electronic Health Record (EHR) systems
• Customer Relationship Management (CRM) platforms
• Communication platforms (e.g., video conferencing tools)