Asistente Administrativo DMS – Montero

About the role

Tigo is looking for an Administrative Assistant to manage and update the Dealer Management System (DMS) for its Montero operations. The role ensures that map data, point‑of‑sale (PDV) coordinates, and circuit assignments are accurate and up‑to‑date on a daily basis.

Key responsibilities

• Update maps with new points, modifications, and thematic layers on the server each day.
• Validate PDV coordinates and ensure they are correctly placed within assigned circuits.
• Handle escalated requests and complaints from the Call Center and SAC in a timely manner.
• Provide dealers with access to the latest DMS information and support sales, development, and supervisory staff.
• Maintain employee records in DMS web platforms, including sellers, developers, and route supervisors.
• Create and schedule routes and circuits, keeping the programming of sellers, developers, and supervisors current.
• Process creation, modification, and deletion of PDV/PDA/PTM records according to MFS policies.
• Reject non‑compliant PDV/PDA requests and generate rejection reports per dealer.
• Execute data updates across DMS, EPIN, BCCS, and Vista360 systems following established procedures.

Required profile

• Attention to detail and strong organizational skills.
• Ability to work with geographic and routing data.
• Experience supporting internal users and handling escalated queries.

Required skills

• DMS platform operation
• Web consulting tools (DMSw, Web de Consultas)
• GIS mapping and coordinate validation
• Data entry and record management

What we offer

• Opportunity to work in a leading telecom company with a strong community focus.
• Challenging projects that allow you to contribute ideas and improve processes.