Administrative Assistant – Remote Full-Time

About the role

We need a highly organized and proactive Administrative Assistant to manage daily office tasks and customer communication in a busy environment. You will handle incoming leads and calls, follow up with customers, schedule appointments, support field crews, and complete various administrative duties.

Key responsibilities

• Answer and manage incoming customer calls professionally and kindly.
• Monitor new leads from the company website, Facebook, email, and other sources.
• Follow up with potential customers about estimates and their decision to move forward.
• Schedule estimates and appointments based on crew availability and location.
• Coordinate with sales representatives, owners, and installation crews for efficient scheduling and dispatch.
• Maintain accurate customer information, notes, appointments, and follow‑ups in the CRM.
• Perform data entry and other office tasks as needed.
• Assist with social media posts and basic content creation when required.
• Help resolve customer questions or concerns with professionalism and empathy.

Required profile

• Previous experience in administration, customer service, scheduling, dispatch, or a similar role.
• Strong experience using CRM software.
• Excellent verbal and written English communication skills.
• Comfortable handling customer calls and communicating with North American customers.
• Strong organizational and multitasking abilities.
• Ability to think quickly, solve problems independently, and work under pressure.

Required skills

• CRM software
• RingCentral or similar phone system
• Basic computer skills
• Map and geographic location understanding

What we offer

• Payment in USD or local currency according to candidate’s preference.
• Full‑time remote opportunity aligned with U.S. business hours.