Customer Service Representative – Solar Services

About the role

We are looking for a dedicated Customer Service Representative to assist homeowners with their solar energy solutions. You will be the first point of contact, providing friendly and knowledgeable support throughout the customer journey.

Key responsibilities

• Assist clients via phone, email, or chat with inquiries, requests, and general information about solar services.
• Handle complaints and concerns promptly and professionally.
• Update client records, document interactions, and track follow‑ups in the CRM system.
• Escalate complex issues to the appropriate department when needed.
• Participate in team meetings, training sessions, and process improvement initiatives.

Required profile

• Previous experience in customer service or a call‑center environment (preferred).
• Strong phone etiquette, communication, time‑management and organizational skills.
• Ability to manage difficult situations with empathy, professionalism and composure.
• Positive, service‑oriented attitude and a team‑player mindset.

Required skills

• Familiarity with CRM software.

What we offer

• Full‑time schedule (9‑5 EST).
• Payment in USD or local currency based on candidate preference.