Agente de Operaciones

About the role

We are looking for a proactive and dynamic Operations Agent to join our growing phygital ecosystem. You will be responsible for ensuring smooth order flow, supporting merchants and riders, and delivering an excellent operational experience for our customers.

Key responsibilities

• Monitor and manage real‑time order flow on the platform.
• Coordinate with partner merchants to guarantee correct preparation and delivery of orders.
• Provide operational support and resolve incidents for riders.
• Answer and resolve direct queries from end‑customers.
• Generate reports and follow up on specific cases with the support team.

Required profile

• University degree or technical diploma in Industrial Engineering, Business Administration, Systems Engineering, Logistics, or related fields.
• At least 6 months of experience in logistics operations, call‑center customer service, or support areas.
• Previous experience with delivery platforms or digital services is desirable.
• Availability to work evening/night shifts, Monday to Sunday with one day off per week.

Required skills

• Proven use of Artificial Intelligence tools for productivity and task optimization.
• Knowledge of Transportation Management System (TMS) tools and routing operating systems.
• Proficiency with Google Workspace applications.

What we offer

• Opportunity to grow within a dynamic digital environment.
• Hybrid work modality.
• Collaborative team culture focused on innovation.