Technical Support Engineer – Bolivia

About the role

Yango Group is looking for a Technical Support Engineer to join our internal IT support team in the Bolivia region. You will help resolve technical issues, improve IT processes, and contribute to a reliable and efficient workplace.

Key responsibilities

• Handling inquiries in the registration system
• Logging requests in the incident management system
• Performing initial diagnostics and classifying incoming queries
• Providing solutions to incidents and consultation requests
• Directing queries to relevant support teams based on preliminary diagnostics
• Updating requests with additional information as necessary
• Forwarding queries to partner organizations when appropriate
• Collecting feedback on service quality through centralized information systems
• Educating customers on resolving common issues independently
• Identifying new partners, providers, and IT equipment suppliers
• Developing technical solutions for new challenges and changing conditions in the local market

Required profile

• Experience using query registration systems and Service Desk platforms
• Proficient computer skills
• Fluent in English and Spanish
• Knowledge of modern IT technologies
• High energy, excellent communication, and strong interpersonal skills

Required skills

• Service Desk platforms
• Query registration systems

What we offer

• Psychological support available in different languages
• Life and private health insurance (different conditions apply based on hiring location and position type)