Service Delivery Leader

About the role

We are looking for a Service Delivery Leader to oversee software development teams and ensure successful project execution for our clients. The role combines operational management, client relationship building, and team development within a cross‑functional, Agile environment. You will act as the primary point of contact for delivery outcomes, driving alignment between business goals and team capabilities.

Key responsibilities

• Ensure teams have the resources and support needed to consistently deliver high‑quality solutions.
• Build and maintain strong client relationships while continuously improving customer satisfaction.
• Identify customer needs and oversee successful service delivery execution.
• Manage team budgets, delivery expectations, and operational priorities.
• Align teams with client goals, business requirements, and delivery objectives.
• Support team well‑being, professional growth, workload balance, and overall morale.
• Manage conflicts, provide feedback, and establish action plans to improve performance.
• Address client concerns, gather feedback, and drive continuous improvement initiatives.
• Communicate effectively between clients, internal teams, and organizational stakeholders.
• Identify and support new business opportunities aligned with client needs and delivery capabilities.
• Proactively manage expectations and communicate risks or capacity limitations.
• Leverage AI tools to improve operational efficiency, synthesize information, and streamline communication workflows.

Required profile

• Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering or related field, or equivalent professional experience.
• 3+ years of experience in Service Delivery or Project Management.
• 2+ years of experience leading software development teams.
• Proven experience working on software development projects with cross‑functional teams.
• Strong customer service, stakeholder management, and relationship‑building skills.
• Experience in resource planning, operational coordination, and quality assurance practices.
• Excellent verbal and written communication skills in English.
• Demonstrated leadership, conflict resolution, and negotiation abilities.
• Ability to manage multiple priorities and align teams with business and client expectations.
• Familiarity with AI tools to improve operational efficiency (nice to have).