Customer Operations Manager

About the role

Deel is looking for a Customer Operations Manager to be the primary point of contact for our clients. In this role you will build lasting relationships, act as a trusted advisor, and help translate client needs into growth opportunities for both the client and Deel.

Key responsibilities

• Serve as the face and voice of Deel for assigned clients, both internally and externally.
• Develop and nurture genuine, long‑term customer relationships.
• Identify and convert relationship opportunities into revenue‑generating initiatives.
• Provide strategic guidance on operational and product‑related challenges.
• Champion new Deel products and capabilities to expand client usage.
• Collaborate with internal teams to advocate for client needs and drive product improvements.

Required profile

• Passionate about building business value and solving complex, ambiguous problems.
• Hands‑on attitude with a willingness to execute projects from start to finish.
• Strong analytical mindset, comfortable diving into data for insights.
• Excellent communication skills and ability to act as a trusted advisor.

Required skills