Agente de Operaciones Consulares y Atención al Cliente

About the role

We are looking for a Consular Operations and Customer Service Agent to join our team in Santa Cruz. The role combines secure handling of consular documents such as passports, visas and diplomatic bags with front‑line assistance for our clients.

Key responsibilities

• Safeguard and control storage times and secure dispatch of passports, visas and consular bags.
• Provide in‑person service, verify client identity and documentation before hand‑over.
• Answer telephone inquiries, route requests to the appropriate internal departments.
• Record and update the traceability of each document in internal tracking systems.

Required profile

• 1‑2 years of experience in face‑to‑face or telephone customer service, courier logistics, cash handling or document custody.
• Experience with inventory management, barcode scanners or tracking platforms.
• Intermediate level Excel skills.
• Assertive communication and ability to manage difficult customers.
• Basic to intermediate English (preferred).
• Residence in Santa Cruz, Bolivia.

Required skills

• Excel (intermediate)
• Inventory management systems
• Barcode scanner operation

What we offer

• On‑the‑job learning in the logistics sector.
• Statutory social benefits.
• Timely salary payments.
• Access to corporate partnership benefits.
• A pleasant workplace environment.