Operations Manager

About the role

The company is a growing mobile detailing service that brings car cleaning directly to customers' homes. They are looking for a virtual Operations Manager to oversee daily activities, manage technicians, and ensure high customer satisfaction while the owner focuses on strategic growth.

Key responsibilities

• Manage daily operations of the mobile detailing business.
• Oversee and support a team of technicians.
• Coordinate technician schedules and routes.
• Ensure high levels of customer satisfaction.
• Address and resolve customer issues and operational problems.

Required profile

• Proven leadership and people‑management experience.
• Strong communication skills and fluency in English.
• Experience with CRM systems for home‑service businesses.
• Ability to handle customer service and scheduling.
• Proactive, independent and smart.

Required skills

• CRM platforms (e.g., Workiz or similar).
• Social media communication tools (e.g., Instagram Messenger).

What we offer

• Full‑time remote position, 5‑6 days a week, 8 AM‑5 PM.
• Salary paid in USD or local currency, based on candidate preference.
• Opportunity to shape operations in a fast‑growing mobile service business.