Operations Manager
Virtustant
Descripcion del puesto
About the role
The company is a growing mobile detailing service that brings car cleaning directly to customers' homes. They are looking for a virtual Operations Manager to oversee daily activities, manage technicians, and ensure high customer satisfaction while the owner focuses on strategic growth.
Key responsibilities
- Manage daily operations of the mobile detailing business.
- Oversee and support a team of technicians.
- Coordinate technician schedules and routes.
- Ensure high levels of customer satisfaction.
- Address and resolve customer issues and operational problems.
Required profile
- Proven leadership and people‑management experience.
- Strong communication skills and fluency in English.
- Experience with CRM systems for home‑service businesses.
- Ability to handle customer service and scheduling.
- Proactive, independent and smart.
Required skills
- CRM platforms (e.g., Workiz or similar).
- Social media communication tools (e.g., Instagram Messenger).
What we offer
- Full‑time remote position, 5‑6 days a week, 8 AM‑5 PM.
- Salary paid in USD or local currency, based on candidate preference.
- Opportunity to shape operations in a fast‑growing mobile service business.
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Publicado hace 4 semanas
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