Salesforce Service Cloud & Agentforce Developer (Nearshore)

Key responsibilities

• Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.
• Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems.
• Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
• Build and support REST and SOAP integrations between Salesforce and enterprise applications.
• Design and maintain Salesforce Flows (Screen, Record‑Triggered, Scheduled, Autolaunched).
• Configure and maintain Salesforce platform components such as objects, fields, record types, page layouts, validation rules, approval processes, permission sets, profiles, custom metadata, and custom settings.
• Perform administration tasks including user management, security and sharing configuration, case management, queues, Omni‑Channel, reporting, dashboards, and Service Cloud configuration.
• Implement and support Service Cloud Voice and contact‑center integrations with providers such as Vonage and Amazon Connect.
• Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware platforms.
• Utilize SQL and SOQL to query, troubleshoot, validate, and analyze customer and transactional data.
• Collaborate with business analysts, architects, QA teams, product owners, and distributed development teams.

Required profile

• 6‑8 years of Salesforce development and implementation experience.
• Strong hands‑on expertise in Salesforce Service Cloud, Agentforce, Apex development, Salesforce Flows, integrations, and Salesforce Administration.
• Experience designing, configuring, and supporting Service Cloud Voice and Omni‑Channel solutions.
• Familiarity with CI/CD pipelines and DevOps practices for Salesforce.

Required skills

• Salesforce Service Cloud
• Agentforce (AI Agent platform)
• Apex, batch Apex, queueable Apex
• Lightning Web Components (LWC)
• Salesforce Flows (Screen, Record‑Triggered, Scheduled, Autolaunched)
• REST and SOAP integration techniques
• Named Credentials, External Credentials, Platform Events
• SQL and SOQL
• Service Cloud Voice, Omni‑Channel
• MuleSoft or Spring Boot integration experience (preferred)
• Salesforce Platform Developer I certification (preferred)