Product Operations Associate

About the role

As a Product Operations Associate at UJV you will act as the critical link between travel suppliers, connectivity providers, the reservations team and internal information systems. You will ensure that hotel and travel service data is accurately entered, maintained and made available for agents and customers through our booking platform.

Key responsibilities

• Onboard, verify and manage supplier details including hotel mark‑ups, commissions, room data and fees.
• Enter and update product information in UJV’s database promptly and accurately.
• Support sales agents by answering queries on supplier data and resolving booking discrepancies.
• Maintain and refresh content such as itinerary descriptions, terms & conditions and general information.
• Collaborate with suppliers and internal teams to troubleshoot system errors or incorrect bookings.
• Conduct quality‑assurance checks to ensure data accuracy and propose corrective actions.
• Lead special projects aimed at improving processes and operational efficiency.
• Perform additional tasks assigned by the manager.

Required profile

• 1–2 years experience in hotel product setup, travel agency operations or inventory management.
• Degree in Tourism, Business or a technical field is a plus.
• High level of independence, strong multitasking ability and meticulous attention to detail.
• Professional proficiency in English.

Required skills

• Experience interpreting and troubleshooting XML data feeds or API connectivity issues.
• Advanced Excel (pivot tables, VLOOKUP) and Google Workspace.
• Familiarity with GDS systems such as Amadeus or Sabre, or CRS/CMS tools.