Guest Relations Specialist – Remote Full‑Time

About the role

We are looking for a professional, customer‑focused Guest Relations Specialist to join our growing short‑term rental team. Working remotely, you will manage guest communication throughout the reservation lifecycle, resolve issues quickly, and coordinate with internal teams to ensure seamless stays.

Key responsibilities

• Handle guest communication before, during, and after each stay via phone, email, SMS, and messaging platforms.
• Respond promptly to inquiries on Airbnb, Booking.com, VRBO, and other booking sites.
• Coordinate check‑ins, check‑outs and provide accurate arrival instructions.
• Process reservation modifications, cancellations and special requests.
• Resolve guest concerns, complaints and urgent issues in a professional manner.
• Work with housekeeping, maintenance and operations to keep properties guest‑ready.
• Monitor satisfaction, encourage positive reviews and maintain accurate interaction records.
• Escalate complex issues when needed and support day‑to‑day operational tasks.

Required profile

• Minimum 2 years of experience in customer service, hospitality or short‑term rental operations.
• Excellent written and verbal English communication skills.
• Strong problem‑solving, conflict‑resolution and organizational abilities.
• Ability to manage multiple conversations and tasks in a fast‑paced environment.
• Self‑motivated, able to work independently and collaborate with remote teams.

Required skills

• Experience with Airbnb, Booking.com and VRBO platforms.
• Familiarity with property‑management systems such as Guesty, Hostaway, Hospitable, Lodgify or OwnerRez.
• Knowledge of guest‑messaging automation tools.
• Understanding of dynamic pricing tools like PriceLabs (optional).

What we offer

• Remote full‑time position aligned with U.S. business hours.
• Long‑term opportunity in a collaborative, supportive environment.
• Direct impact on guest satisfaction and operational excellence.