Business Analyst Consultant – Process Improvement

About the role

We are seeking a Business Analyst Consultant specialized in process improvement to support a pharmaceutical client. The role involves analysing current operations, mapping processes and delivering clear documentation to drive efficiency.

Key responsibilities

• Analyze and understand existing business processes and operational workflows.
• Map As‑Is processes and design improved To‑Be processes.
• Identify inefficiencies, bottlenecks, risks and opportunities for improvement.
• Document processes, procedures, workflows, roles, responsibilities and business requirements.
• Conduct interviews and workshops with stakeholders to gather requirements.
• Translate discussions into structured, actionable documentation and process diagrams.
• Support continuous‑improvement initiatives and implementation of new processes.
• Coordinate with business and technology teams to ensure alignment.
• Track action items, decisions and improvement opportunities.
• Prepare presentations to communicate findings and recommendations.

Required profile

• Bachelor’s degree in Industrial Engineering or a related field.
• Strong knowledge of business process mapping and analysis.
• Experience documenting processes, procedures, workflows or business requirements.
• Understanding of process improvement and continuous‑improvement methodologies.
• Excellent analytical, problem‑solving and communication skills.
• Professional English proficiency at C1 level or higher.

Required skills

• BPMN (or other process‑mapping methodologies).
• Lean, Six Sigma, Kaizen or similar continuous‑improvement frameworks.
• Business Process Management (BPM).
• Standard Operating Procedures (SOPs) development.
• Requirements gathering and business analysis.
• Process governance and documentation standards.
• Change management.