Bilingual Front Office Agent – English/Spanish

About the role

Our client is a growing telehealth nutrition practice dedicated to providing high‑quality nutrition care and a smooth, patient‑centered experience. They are looking for an experienced, reliable, and highly organized bilingual front office agent to support front‑office operations, patient scheduling, communication, and administrative tasks.

Key responsibilities

• Communicate with patients via phone, text, and approved channels, confirming and reminding them of appointments and providing telehealth instructions.
• Schedule, reschedule, and cancel appointments, coordinating between patients and Registered Dietitian Nutritionists (RDNs) and allocating patients based on availability.
• Verify patient insurance eligibility, process payments securely, and update demographic and administrative information.
• Maintain accurate records across systems, create and submit patient visit documentation, and collaborate with RDNs, appointment setters, eligibility, back‑office, and supervisors.

Required profile

• Previous experience in administrative, medical office, healthcare, or customer service roles.
• Fluency in English and Spanish, both written and spoken, with excellent communication skills.
• Strong attention to detail, ability to manage multiple tasks and changing priorities, and capability to work independently in a remote environment.

Required skills

• Microsoft Outlook
• Microsoft Excel
• Telehealth/video platforms
• Scheduling platforms
• Electronic Health Record (EHR) systems
• Customer Relationship Management (CRM) platforms
• Patient communication platforms

What we offer

• Full‑time remote position with a schedule of 9 am‑6 pm PST, including potential overtime and rotating days off.
• Payment in USD or local currency, based on candidate preference.
• Opportunity to work in a fast‑paced telehealth environment supporting nutrition care.