Asesor de Clientes – Express

About the role

The Express Customer Advisor will join Tigo Bolivia’s customer service team, helping to connect people with high‑speed telecom and digital services. You will be the first point of contact for customers, providing assistance, answering questions and promoting Tigo’s offerings.

Key responsibilities

• Respond to customer inquiries through phone, chat or other channels, ensuring timely and accurate resolutions.
• Promote Tigo’s mobile, internet, television and digital wallet services to meet sales and satisfaction targets.
• Maintain up‑to‑date knowledge of products, tariffs and promotions.
• Collaborate with team members and other departments to improve service processes.
• Adapt to changing procedures and market demands while maintaining a results‑oriented mindset.

Required profile

• Strong customer focus and excellent communication skills.
• Ability to work effectively in a team environment.
• Adaptability to change and a proactive attitude.
• Digital mindset and comfort using basic computer applications.
• Motivation, resilience and an entrepreneurial approach to problem‑solving.

Required skills

What we offer

• Continuous training and development programs.
• Inclusive and diverse workplace culture.
• Opportunities to participate in challenging projects.
• Competitive benefits and a stable employment environment.