Administrador de Tiendas

About the role

We are looking for a Store Administrator to lead one or more retail locations for Tigo, a leading telecommunications provider. The role focuses on achieving commercial, retention and operational targets while ensuring a positive work environment and excellent customer experience.

Key responsibilities

• Monitor and achieve commercial KPIs (gross sales, B2C/B2B, mobile and home services).
• Drive retention metrics such as intentions, limits and product effectiveness.
• Oversee operational indicators including staffing, occupancy, Net Promoter Score, average handling time and abandonment rates.
• Manage human resources (direct staff, third‑party partners, allies) and physical assets (micro‑ and macro‑infrastructure, inventory).
• Ensure compliance with operational models, training programs, regulatory obligations and company policies.
• Provide first‑contact support to resolve customer requests and maintain store profitability.

Required profile

• Degree in Industrial Engineering, Business Administration, Marketing or Humanities.
• 1‑2 years of experience leading teams and commercial operations in a retail or telecom environment.
• Proven ability to meet sales, service and retention targets.
• Strong understanding of process, procedure and policy management.

Required skills

• Proficiency with basic office‑suite tools (e.g., Word, Excel).
• Experience using administration and client‑management tools.