Technical Support Engineer

About the role

Yango Group is seeking a Technical Support Engineer to join its internal IT support team serving the Bolivia region. In this position you will play a key role in maintaining smooth IT operations, resolving technical issues, and enhancing support processes across the company.

Key responsibilities

• Handle inquiries using the registration system.
• Log and track requests in the incident management system.
• Perform initial diagnostics, classify incoming queries, and provide appropriate solutions.
• Direct tickets to relevant support teams based on preliminary analysis.
• Update requests with additional information and forward them to partner organizations when needed.
• Collect feedback on service quality through centralized information systems.
• Educate users on self‑service options and common issue resolution.
• Identify new partners, providers, and IT equipment suppliers, supporting IT setup for new locations.
• Track, purchase, and maintain IT equipment and facilities.
• Develop technical solutions to address emerging challenges in the local market.

Required profile

• Experience with query registration systems and Service Desk platforms.
• Strong computer proficiency.
• Fluent in English and Spanish.
• Good knowledge of modern IT technologies.
• High energy, excellent communication, and strong interpersonal skills.

Required skills

• Service Desk platforms