Head of Operations

About the role

THE/STUDIO is seeking a visionary Head of Operations to lead its global manufacturing network and customer experience. This senior, full‑time independent contractor will work remotely, collaborating closely with product, engineering, marketing, and sales teams to turn the company’s operating system for product creation into a scalable reality.

Key responsibilities

• Design and optimize a global factory network that delivers ultra‑low MOQs, high quality, and rapid turnaround.
• Act as the cross‑functional engine, aligning workflows across product, engineering, marketing, and sales.
• Implement AI, automation, and data‑driven processes to improve throughput and track meaningful KPIs.
• Map, redesign, and own the end‑to‑end customer journey from quote to delivery, ensuring a seamless user experience.
• Build, mentor, and scale distributed teams in manufacturing, customer service, and success.

Required profile

• Proven experience at the intersection of complex physical operations (supply chain, manufacturing, logistics) and modern technology or SaaS.
• Systems‑thinking mindset with a track record of solving bottlenecks through better software, data, and processes.
• Highly analytical, comfortable extracting insights from data and defining complex KPIs.

Required skills

What we offer

• Opportunity to shape a profitable, fully remote company backed by Silicon Valley investors.
• Flexibility to work across global time zones with significant overlap with US business hours.
• Collaborative environment focused on innovation, AI, and automation.