Guest Relations Officer - BLV

About the role

The Guest Relations Officer (BLV) is the primary point of contact for all guest interactions on board, ensuring a seamless, premium experience that is both exceptional and memorable. As a member of the Guest Relations team, you will act as the liaison between guests and all hotel and marine departments, proactively anticipating needs and delivering personalized service.

Key responsibilities

• Maintain a constant professional presence and emergency preparedness within stateroom services.
• Resolve elevator and ADA alarms, act as the brand voice for external calls, and deliver impeccable service to guests and crew.
• Respond to escalated guest concerns with empathy, professionalism, and a positive attitude.
• Collect and analyse metrics such as guest counts, call volume, and call content.
• Communicate inventory, program access, and maintenance requirements, taking stewardship of work areas and tools.
• Lead by example, uphold calm composure, treat all guests and crew with respect, and ensure cleanliness and orderliness throughout the ship.

Required profile

• Outstanding hospitality, communication, and organizational abilities.
• Strong decision‑making skills and keen attention to detail.
• 2‑3 years experience as a Front Desk/Receptionist in a 4‑ or 5‑star hotel.
• Shipboard guest services experience is an advantage.
• Fluent English; conversational proficiency in Spanish, Portuguese, Italian, French or German is a plus.

Required skills

What we offer

• Opportunity to work in a dynamic, luxury maritime environment.
• Professional development within a global hospitality brand.