Customer Service Specialist – Remote
Virtustant
Descripcion del puesto
About the role
We are seeking a proactive Customer Service Specialist to join our client’s remote support team. The role involves handling a variety of customer inquiries and issues independently, ensuring swift and practical resolutions without relying on scripted responses.
Key responsibilities
- Resolve customer problems, including complaints, delays, refunds, and order issues.
- Take ownership of each situation and guide customers toward fair solutions.
- Manage escalations and ensure timely follow‑up.
- Apply good judgment to assess situations and decide on appropriate actions.
Required profile
- Strong written and spoken English.
- Previous customer service experience, preferably serving U.S. customers.
- Excellent problem‑solving abilities and calmness under pressure.
- Proactive mindset with a willingness to take ownership.
Required skills
What we offer
- Full‑time remote position.
- Payment in USD or local currency according to candidate preference.
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Publicado hace 1 mes
Expira en 2 semanas
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